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Terms of Service

Last updated: April 18, 2026

1. Services

NeverMiss provides done-for-you missed-call text-back and Google review automation for service-based businesses. Subscriptions are month-to-month with no long-term contracts.

2. Contact

For questions, support, or billing issues, reach us at:

We aim to respond within one business day.

3. Refunds

30-day satisfaction guarantee

If you're not satisfied within your first 30 days, email us for a full refund of your most recent subscription payment.

How refunds work

  • Email hello@nevermiss.us with your account details
  • We process eligible refunds within 5 business days
  • Refunds are issued to your original payment method

Disputes

Please contact us before filing a payment dispute — we resolve nearly every issue directly and faster than your bank can.

4. Cancellation

You can cancel your subscription anytime:

  • Sign in to your account
  • Open Subscription in your dashboard
  • Click "Manage subscription" to open the Stripe portal
  • Cancel — you keep access until the end of your billing period

5. Pricing

Current pricing is shown on our website. We may change pricing for new customers, but existing subscribers keep their original rate as long as their subscription stays active.

6. Payment

Payments are processed securely by Stripe.

  • Subscriptions renew automatically each month
  • Failed payments may result in service suspension
  • You're responsible for keeping your payment method up to date

7. SMS program

By opting in, you agree to receive text messages from NeverMiss related to your inquiry, account, or service. Includes:

  • Service updates and notifications
  • Onboarding and support messages
  • Customer-facing automated text-back from your business number
  • Review request messages sent to your customers (with their consent)

Message frequency varies by usage.

Opt out

Reply STOP to any message to opt out instantly.

Message and data rates

Standard message and data rates may apply from your carrier.

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

8. Age requirement

You must be at least 18 years old to use this service or to opt in to SMS messaging.

9. Limitation of liability

To the fullest extent allowed by law, NeverMiss is not liable for indirect, incidental, or consequential damages arising from use of the service.

10. Governing law

These terms are governed by the laws of the State of Florida, USA.

11. Changes

We may update these terms from time to time. Significant changes will be announced by email or in-app notice.